REGISTER A COMPLAINT
All POSIO products purchased directly from us are eligible for technical support from our dedicated team. Each product comes with a toll-free number and support email for assistance.
Support Procedure:
- Initial Support:
- First-level support is provided over the phone.
- For unresolved issues, online technical support is arranged.
- If further assistance is required, a technician will be assigned for on-site support.
Support Contact Details:
- Toll-Free: 1800 22 4755
- Telephone: +91 88980 02744
- Email: support@posio.in
POSIO General Warranty
POSIO products purchased directly from us come with a warranty ranging from 3 months to 3 years, depending on the product. The warranty covers standard repairs and product exchanges for ordinary defects.
To claim the warranty, customers must provide:
- Proof of purchase (sales receipt or invoice).
- Verification that the product was purchased new.
Warranty Procedure
Follow these steps to resolve your issue:
Request
- Contact POSIO through the toll-free number or email.
- Provide details such as model name, serial number, purchase date, location, and a contact person.
- The technical team will assess the issue and update you on the claim status.
Confirmation
- The team will determine whether the product is in-warranty or out-of-warranty.
- For out-of-warranty cases, labor and material costs will be communicated.
Repair
- Return the defective unit following the instructions provided.
- The unit will be repaired or replaced based on the issue.
Closure
- A fully functional unit will be returned to you once the process is completed.
Warranty Exceptions
The warranty is void under the following circumstances:
- Non-POSIO manufactured products.
- Broken or tampered warranty seals.
- Unauthorized modifications or servicing.
- Products purchased through unauthorized vendors.
- Damage due to external factors such as accidents, misuse, or power issues.
- Failure to follow usage or maintenance instructions.
- Use of accessories not supplied by POSIO.
- Missing or altered serial numbers.
- Normal wear and tear.
All POSIO products purchased directly from us are eligible for technical support from our dedicated team. Each product comes with a toll-free number and support email for assistance.
Support Procedure:
- Initial Support:
- First-level support is provided over the phone.
- For unresolved issues, online technical support is arranged.
- If further assistance is required, a technician will be assigned for on-site support.
Support Contact Details:
- Toll-Free: 1800 22 4755
- Telephone: +91 88980 02744
- Email: support@posio.in
POSIO General Warranty
POSIO products purchased directly from us come with a warranty ranging from 3 months to 3 years, depending on the product. The warranty covers standard repairs and product exchanges for ordinary defects.
To claim the warranty, customers must provide:
- Proof of purchase (sales receipt or invoice).
- Verification that the product was purchased new.
Warranty Procedure
Follow these steps to resolve your issue:
- Request
- Contact POSIO through the toll-free number or email.
- Provide details such as model name, serial number, purchase date, location, and a contact person.
- The technical team will assess the issue and update you on the claim status.
- Confirmation
- The team will determine whether the product is in-warranty or out-of-warranty.
- For out-of-warranty cases, labor and material costs will be communicated.
- Repair
- Return the defective unit following the instructions provided.
- The unit will be repaired or replaced based on the issue.
- Closure
- A fully functional unit will be returned to you once the process is completed.
Warranty Exceptions
The warranty is void under the following circumstances:
- Non-POSIO manufactured products.
- Broken or tampered warranty seals.
- Unauthorized modifications or servicing.
- Products purchased through unauthorized vendors.
- Damage due to external factors such as accidents, misuse, or power issues.
- Failure to follow usage or maintenance instructions.
- Use of accessories not supplied by POSIO.
- Missing or altered serial numbers.
- Normal wear and tear.